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Waiters in leading restaurants and at big hotels in Bangkok have received formal training. The service in these restaurants does not vary much from that in first-class restaurants anywhere in the world. But in native restaurants waiters are untrained and the server may be a family member. Then, service is not exactly proper but rather with little formality.

Because of the local custom of social sharing, separate bills are uncommon in local restaurants and Thais never ask for it. Sometimes a pair or group of foreigners will get just one bill even if separate bills have been requested. The easiest way for those who want to pay separately, is to divide the costs later. In tourist-oriented restaurants, the staff is aware that farangs (literally French but used for all Westerners) usually go Dutch (even if they are French, German or American).

Better restaurants usually impose a 10% service charge. In hotel restaurants there is also an additional government tax. These surcharges are sometimes referred to as "Plus Plus".

Only in tourist oriented better restaurants are tips generally expected and a matter of good manners even if there is already a 10% service charge on the bill. Sufficient tips are around 5% of the bill or less, especially if a service charge is indicated. To give a tip, one just leaves the change on the table. The Western habit of saying "keep the change" when paying in restaurants is not common here and will just create confusion. Generally, tips are pooled and shared by all employees.

Many restaurants permit a customer to bring a bottle of wine or spirits of his own, but some charge a corkage fee which can be exorbitant in high class restaurants or hotels. All drinks served in hotels are costly.

Most restaurants, especially those Thai and Chinese or those in hotels, are open for lunch and dinner seven days a week. Coffee shops of hotels are usually open 24 hours. Some European restaurants may be closed one day a week (usually on Sunday or Monday).

Table setting in first-class restaurants is the same as in Europe or America, with the addition of chopsticks and wide Chinese porcelain spoons. In Thailand, chopsticks, together with the porcelain spoon, are only used to eat soups. When a spoon and fork are used, the eating is with the spoon and the fork serves as a pusher.

In small restaurants those requiring a knife will have to ask for one as they are not normally provided. Knives are not needed in native places as meats are usually chopped into bite size. In native places or homes one may notice diners polishing their table service with tissue. It is a custom in Thailand and sometimes needed - but of course not only unnecessary but explicitly impolite in first-class restaurants.

In first-class restaurants, common condiments on the table are salt and pepper. In native places, however, it's instead soy sauce and nam pla, a fermented fish oil, lighter in color than soy sauce.

Except in first-class restaurants, bread and butter does not come with the meal and is generally not available. Breads are often too sweet for Western taste. Tomato ketchup or mustard are not common in native places.

First-class restaurants observe the international sequence in serving dishes, or the sequence typical for the particular cuisine of a country. In native places, however, those who prefer food served in a certain sequence (e.g. first soup, then salad, then meat, then coffee) should order step by step, because sequence is generally not observed but all kinds of food are brought at the same time.

Except in better restaurants, foods are often precooked and served at room temperature.

First-class establishments require guests to wear shoes (not neckties) and ban persons wearing shorts and/or sleeveless T-shirts. For groups one should always make reservations, and it is advisable to book or go early to the major hotels and restaurants on weekends when they are apt to be crowded.

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http://www.asiatour.com/thailand/e-02trav/et-tr150.htm
Jan Garanoz
869/116 Thanon Pemavipat,
Chiang Rai, 57000 Thailand
Created: September 1, 1995
Last updated: January 25, 2010